At Sunglass Hut your satisfaction is our number one priority, and we value your questions and comments. Our customer service team is here to help make your experience the best it can be. Click any of the adjacent links for more information. Or feel free to contact us:
Total Peace of Mind: Breakage Protection Guarantee (BPG)
Accidents happen but that shouldn't mean you can't enjoy your new sunglasses. Bring your sunglasses into one of our stores within 6 months of purchase and we will be happy for you to exchange them for the same pair, or a pair of equal value (if the same pair is not available), for 50% of the full, original retail price. You can enjoy this offer anytime in the first 6 months on full price goods only, providing you have your original receipt.
This offer may only be used once in the 6 months.
We always make every effort to ensure that your purchase will make you feel cool and confident in your style.
If your sunglasses have a manufacturing fault within warranty, please return to any of our stores where we will be happy to offer you credit, an exchange or a refund.
Customer Service Team
If you have any issues or queries with your purchase please contact, or return to, the store of purchase and they will be happy to help you.
Conditions of Return
Returns Policy - We will offer you a full refund or exchange on unwanted or faulty goods (not including accidental damage/scratched lenses or crystals) within 7 days of purchase with the original receipt and only if the black Sunglass Hut tag is still attached to the bridge of the sunglasses. The product and packaging must be in a saleable condition.
- Refunds will be issued in the same manner as the original method of payment.
- This does not affect your statutory rights.
- For the refund and exchange policies in other countries please see your receipt for details.
- Gift vouchers/cards are valid for a period of one calendar year only from date of purchase and will not be refunded under any circumstances.
For all customer queries please contact customer service
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